The benefits of working with an insurance FMO
A quality FMO provides agents with access to top-tier carriers, personalized training, marketing support, cutting-edge technology, and ongoing mentorship to help you grow your business and maximize success.
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1.) What is an Insurance FMO and What Do They Do?
2.) Do I Need an FMO to Get Contracted Through a Carrier?
3.) Earn Top Commissions with Additional Support
4.) The Difference Between an Independent and Captive Agent?
6.) Quoting Tools for Insurance Agents
7.) CRM Tools for Insurance Agents
8.) Sell Top Tier Insurance Products
9.) Insurance Product and Marketplace Certification
10.)Dedicated Support for Insurance Agents
11.) Room For Your Insurance Business to Grow
12.) Final Thoughts
13.) Questions to Ask Before Choosing an Insurance FMO
1.) What is an FMO and What Do They Do?
An Insurance Field Marketing Organization (FMO) is a company that partners with independent insurance agents to provide them with support, resources, and access to top insurance carriers. FMOs help agents succeed and grow their practice by offering services like training, marketing assistance, lead generation, advanced technology platforms, compliance support, and mentorship.
They also handle contracting with carriers and provide ongoing support with enrollment platforms, customer relationship management (CRM) tools, and back-office services, enabling agents to focus on selling insurance and expanding their client base.
2.) Do I Need an Insurance FMO to Get Contracted Through a Carrier?
While there are a small handful of carriers that will contract agents directly, the vast majority of name-brand, competitive insurance carriers will require you to work through an FMO to obtain their products.
In general the ability to work directly with the carrier, if available at all, will be challenging as they prefer to contract with agents or agencies that can meet certain profitability objectives.
An FMO can offer contracts to agents that they might not be able to acquire individually. They can do this because of the volume and relationship the FMO has developed with the carriers. This puts an FMO in a unique position to have a quality selection of products to offer agents.
A good FMO will work consistently to get the best contracts with top companies, and offer them to agents and agencies of all sizes. They should be a pillar of support, helping you maximize your efforts, and allow you to focus on supercharging your business.
3.) Earn Top Commissions with Additional Support
Some FMO’s will offer full, vested commissions on your sales. You would not get paid any more if you were contracted directly through the carrier, even if it were available. In addition to vested commissions, you may find additional benefits and incentives working with an FMO versus going direct.
Additional Support may vary from FMO to FMO, so make sure to compare. Usually they will have available tools and resources like:
CRM Tools
Quoting and Enrollment Tools
Lead Programs
Marketing Support
Compliance Team
4.) What's the difference between an Independent Agent & Captive Agent?
Independent:
An Independent Insurance Agent is not an employee of another agency. They are free to contract with any company they feel is a good fit for their business. They are their own boss, they set their own hours, and choose the products they want to go to market with.
An Independent Agent has more freedom to choose how they do business and will enjoy a higher commission on his contracts.
Captive:
A Captive Agent works for a company or agency. They are required to take on the products chosen by the company they are employed with. Typically, Captive Agents earn lower commissions than Independent Agents, but receive more support.
Nevertheless, the added support and training they receive will come at the cost of lower commissions.
Regardless of whether you end up contracting as a Captive or Independent Agent, make sure to fully understand the Release Policy of the FMO you choose.
5.) Open Release Policy
Some FMO’s offer an Open Release Policy, meaning:
If at any time you want to part ways with the FMO, you simply ask for a release, stop working with the company, and still retain your book of business.
There are some good FMO's out there that will offer a straight up release policy with no strings attached. This type of relationship will allow the most flexibility with your business.
This relationship allows agents to operate like a business and not get locked into something that may not be in their best interest.
Other FMO’s offer limited release options, which may not allow an agent to be released easily, or won’t allow an agent to retain their book of business. This means that the business the agent generates while working with a company, should they decide to leave, may belong to the FMO and NOT the agent.
Note! It is essential to be clear on this point before selecting an FMO! Some FMO's will have strings attached to a release policy that may not be in favor of the agent.
Make sure to ask about their release policy and understand it completely before contracting with any FMO.
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6.) Quoting & Enrollment Tools for Insurance Agents
FMOs generally provide agents and brokers access to a CMS (Centers for Medicare & Medicaid Services) approved quoting tool & Enrollment tools.
This will enable you to quote and enroll clients into Medicare Advantage Insurance Plans (Medicare Part C), Medicare Supplement Insurance Plans (Medigap Policies), and Medicare Part D Prescription Drug Plans.
Ask the FMO if their enrollment tools offers full disclosure and is not filtered or hiding carriers from your view. This is important if you want to get a complete view of the market.
7.) CRM Tools for Insurance Agents
FMOs that want to help you compete more effectively will usually offer customer relationship management (CRM) tools to help agents streamline their business process.
This software will help you keep track of your client from first contact through the enrollment process, and offer a calendar and reminder system to ensure you know what you need to do – daily, weekly, and monthly – to help you build your business.
[ Recommended: CRM for Agents ]
8.) Sell Top Tier Insurance Products
FMOs offer a range of products to help you build the perfect portfolio, ensuring you remain competitive in your market space.
A strong FMO will generally offer agents and brokers with a wide range of product options, including regional and national health plan options from brand name insurance companies with highly ranked plans.
9.) Insurance Product and Marketplace Certification
Help getting your required annual sales certification (or re-certification) from AHIP (America’s Health Insurance Plans) and Product training for your contracted carriers in he senior market.
While certification for specific products will be required no matter which FMO you work with, some will offer reduced rates for required AHIP training.
A good FMO will notify you when new certifications are available each year.
[ Recommended: What is AHIP Certification and How do I Get it? ]
10.) Dedicated Support for Insurance Agents
Support for independent insurance agents is essential, and it goes beyond merely handing out marketing materials or aiding in lead generation. A reputable FMO employs a seasoned team that boasts not only extensive knowledge of the industry and its products but also a genuine comprehension of what it means to operate as an agent in the current market.
It's not uncommon for these professionals to have been in the agents' shoes themselves. The firm should connect you with a marketer who views you as both a business owner and a collaborator, with your prosperity at the forefront of their strategy.
The hallmark of an exceptional FMO is the recognition that their triumph is directly linked to the success of the agents they support.
11.) Room for Your Insurance Business to Grow
Prioritize partnering with an FMO that values your contributions and rewards you accordingly. Look for one that elevates your commission rate in tandem with your growing success.
Diligently expanding your business deserves recognition, and the right FMO will offer advanced contract opportunities that match your rising achievements.
Moreover, they should assist in refining your portfolio strategy to amplify your sales potential. For those specializing in Medicare sales, the ideal FMO will guide you in diversifying into life or Annuity products, enhancing your offerings in the Medicare space.
Conversely, if your expertise lies in Annuity or life insurance, an adept FMO can pave the way for you to venture into the Medicare Insurance or Medicare Advantage plan markets, tapping into a customer base ripe for these products.
For both you and your chosen Insurance FMO, fostering business growth should be a mutual goal, underpinning every strategy and support provided.
12. Final Thought
If your potential FMO offers most, or all of the above, ask if any of your associates are already doing business with them. The best reviews come from people currently working with an FMO, who can share their experience and quickly help you determine if it’s a proper fit.
It’s also a good idea to speak with a rep from the FMO to get an idea what kind of support you will receive, and to get a feel for the attitude of the employee.
Try to get an idea of the turnover rate at the company. A good FMO will usually have a core of experienced marketers that have been there for years.
13.) Important Questions to Ask Before Choosing an Insurance FMO:
How long has the FMO or IMO been in the insurance business?
A long-standing presence and good reputation in the insurance industry signal stability, expertise, and trustworthiness, ensuring agents have a reliable partner they can depend on for long-term success.
Are you interested in being an Independent Agent or a Captive Agent?
As an independent agent, you have the freedom to offer a variety of products from multiple carriers, giving you the flexibility to find the best solutions for your clients. This allows you to build your business on your own terms, without the limitations that come with being a captive agent tied to a single company.
Will the FMO assign you a specific representative or marketer to deal with?
Look for an FMO who will assign each agent a dedicated representative or marketer who provides personalized support. This ensures you have a single point of contact who understands your business, can assist with carrier relations, training, marketing strategies, and is available to help you every step of the way.
Will the FMO pick up the phone or respond promptly to email when you ask for assistance?
Agents should expect prompt and reliable communication from their FMO, whether by phone or email, to ensure they receive timely support and assistance for their business needs.
Does the FMO offer an open release policy?
An open release policy is important because it ensures agents have the flexibility to move to another FMO if they feel their needs aren’t being met. A good FMO should offer this option without hassle, giving agents confidence that they’re not locked in and can choose the best partnership for their business.
Does the FMO offer online tools to help you operate more efficiently?
Having access to online tools is essential for running your business efficiently. A good FMO should offer platforms like CRMs, enrollment systems, and marketing automation tools that streamline daily tasks, making it easier for agents to manage leads, track commissions, and serve clients effectively.
Does the FMO provide a variety of product lines?
Offering a wide variety of product lines is crucial for agents to meet diverse client needs. A good FMO should provide access to a comprehensive portfolio of products, including Medicare, ACA, life insurance, and annuities, allowing agents to offer tailored solutions and grow their business across multiple markets.
Does the FMO help with commission and production audits?
An FMO should offer support with commission and production audits to ensure agents are properly compensated and meeting their goals. This helps agents track their earnings, resolve discrepancies, and stay on top of their production performance without administrative hassles.
Does the FMO offer any form of lead assistance?
Lead assistance is a key service an FMO should provide, whether through lead generation programs, marketing resources, or access to compliant lead vendors. This support helps agents consistently find new prospects, grow their client base, and expand their business opportunities.
Is there room for growth in your contracts and commissions?
A strong FMO should offer room for growth in contracts and commissions based on your performance. This allows agents to increase their earnings as they hit production milestones and demonstrate success, rewarding hard work and fostering long-term business growth.
Will you be vested from day 1 in your business and commission?
Being vested from day one is important because it ensures you retain ownership of your business and commissions from the start. A good FMO should offer full vesting immediately, giving agents confidence that their hard work will always belong to them.
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