As of July 19, 2024, CMS is blocking agents and brokers from making changes to a consumer’s FFM enrollment unless the agent is already associated with the consumer’s enrollment. This applies to all agent-assisted enrollment applications across all enrollment platforms.
For more information on the changes CMS has implemented, access the full statement from CMS.
The team at HealthSherpa understands that these CMS changes cause a major disruption to agents who are trying to help consumers update policies. We are working with CMS to understand the intent of this change and to clarify details. As we learn more, we will update agents who use HealthSherpa.
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