The Centers for Medicare & Medicaid Services (CMS) issues this memorandum informing Medicare Advantage (MA) organizations and Part D sponsors of CMS monitoring activities and sharing plan and sponsor best practices during the 2023 Annual Election Period (AEP), running from October 15, 2022 to December 7, 2023.
Their secret shopping activities have discovered that some agents were not complying with current regulation and unduly pressuring beneficiaries, as well as failing to provide accurate or enough information to assist a beneficiary in making an informed enrollment decision. CMS reminds MA organizations and Part D sponsors that they are responsible for the marketing activities of the agents and brokers and other third-party entities with whom they contract.
CMS is taking the following immediate actions during the 2023 AEP, and into Contract Year 2023, including:
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Medicare Blog | Medicare News | Medicare Information
CMS Monitoring Activities and Best Practices during the Annual Election Period
Posted by www.psmbrokerage.com Admin on Thu, Oct 20, 2022 @ 01:33 PM
Tags: closing sales, Success Tips, CMS, sales advice, Sales Strategies, Compliance